Exchange Policy for Camzara
At Camzara, we strive to ensure our customers are satisfied with their purchases. We offer a 7-day exchange policy to provide flexibility and convenience. Please review the details of our exchange policy below.
7-Day Exchange Policy
Customers may request an exchange within 7 days from the date of delivery under the following conditions:
- Defective Product: If the product is found to be defective or not functioning as intended.
- Wrong Product: If you received a product different from what was ordered.
- Different Product: If the product delivered does not match the description or specifications on our website.
- Damaged Product: If the product arrives damaged due to transit or any other reason.
Eligibility Criteria for Exchanges
To be eligible for an exchange, the following conditions must be met:
- The exchange request must be made within 7 days of receiving the product.
- The product must be unused, in its original packaging, and include all original tags, accessories, and documentation.
- Proof of purchase (order receipt or confirmation) and clear evidence of the issue (e.g., photographs) must be provided.
Non-Exchangeable Items
Certain items may not be eligible for exchange, including:
- Products damaged due to misuse or negligence by the customer.
- Items that have been used or altered.
- Products marked as non-exchangeable or final sale on the product page.
Exchange Process
- Submit a Request: Contact our customer support team at support@camzara.com or call us at [Customer Support Number]. Provide your order details and evidence of the issue.
- Approval: Our team will review your request and notify you of the approval or rejection of your exchange.
- Return Shipping: Once approved, we will provide instructions on how to return the product for exchange. In certain cases, we may arrange for a pickup.
- Exchange Completion: Upon receiving and inspecting the returned product, we will process the exchange and ship the replacement product to you.
Important Notes
- Camzara reserves the right to refuse an exchange request if it does not meet the policy requirements.
- Shipping costs for the return may be borne by the customer unless the exchange is due to an error on our part (e.g., defective, wrong, or damaged product).
- Replacement products are subject to availability. If the requested item is not available, you may choose an alternative product of equal value or a refund as per our Refund Policy.
For any further assistance, feel free to contact our customer support team. We are here to help you!