Return Policy

Refund Policy for Camzara

At Camzara, we are committed to providing our customers with the highest quality products and service. We understand that there may be instances where a return or refund is necessary. Below, you will find the details of our refund policy to help guide you through the process.

7-Day Return Policy

We offer a 7-day return policy, starting from the date of delivery of your order. During this period, you may request a return or refund under the following conditions:

1. Defective Product: If the product is found to be defective or not functioning as intended.
2. Wrong Product: If you received a product different from what was ordered.
3. Different Product: If the product delivered does not match the description or specifications on our website.
4. Damaged Product: If the product arrives damaged due to transit or any other reason.

Eligibility Criteria

To be eligible for a return or refund, the following conditions must be met:

• The request must be made within 7 days of receiving the product.
• The product must be unused, in its original packaging, and include all original tags, accessories, and documentation.
• Proof of purchase (order receipt or confirmation) and clear evidence of the defect, damage, or discrepancy (e.g., photographs) must be provided.

Non-Returnable Items

Certain items may not be eligible for return or refund, including:

• Products damaged due to misuse or negligence by the customer.
• Items that have been used or altered.
• Products marked as non-returnable or final sale on the product page.

Return Process

1. Submit a Request: Contact our customer support team at support@camzara.com or call us at [Customer Support Number]. Provide your order details and evidence of the issue.
2. Approval: Our team will review your request and notify you of the approval or rejection of your return.
3. Return Shipping: Once approved, we will provide instructions on how to return the product. In certain cases, we may arrange for a pickup.
4. Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our eligibility criteria.

Refund Process

• Once your return is approved and inspected, we will initiate the refund to your original payment method.
• Refunds may take 1-2 business days to reflect in your account, depending on your payment provider.

Important Notes

• Camzara reserves the right to refuse a return or refund request if it does not meet the policy requirements.
• Shipping costs for the return may be borne by the customer unless the return is due to an error on our part (e.g., defective, wrong, or damaged product).

For any further assistance, feel free to contact our customer support team. We are here to help you!